Pre-Project Engineering

Inspection and Serialization Solutions are highly complex and require experts in the first stages of the sales process. Our sales team is specialized in the pharmaceutical industry, with a profound packaging line, IT and supply chain knowledge. For every project, we work with your team to define the project requirements, offering the best solution for your application.

Project Management

We consider every project unique and we make sure every customer receives the highest quality solution. All projects are driven by an experienced Project Manager (PM) that follows a well established and documented process based on the GAMP/PMMI guidelines. The Project Manager's target is to optimize the quality triangle, meeting all requirements within the time frame and at the budget cost. The use of the project planning module in our SAP-B1 ERP allows us a real-time view of the entire project status, timeline and capability.

Vision Engineering

From tablet inspection to the most efficient packaging line serialization solution, the key is to have an outstanding optical setup and vision algorithm. Together with the Project Managers, the Vision Engineers select the proper illumination, camera requirements, vision tools and parameters to achieve the most efficient solution.

Mechanical Engineering

Optel Vision delivers robust systems, designed to last as long as your packaging machinery. Our Mechanical Designers use stainless steel and aluminum and follow GMP guidelines for all enclosures, brackets and ejectors. Together with the Project Manager and customer feedback, our solutions are well engineered, robust, easy to adjust and simple to setup.


Our manufacturing operation gives us the ability to have a fast turn-around and short delivery time. Every critical part is serialized and logged into the systems history log file to allow the tracking of every component. The use of SAP-B1 ERP allows a real-time view of the entire manufacturing process and parts availability worldwide.

Software Engineering

The heart of all of our application is software. From managing multi-level serialized information, exchanging data with EPCIS, SCADA or on-line devices and operator friendly user interface, our large team of Software Engineers is behind the success of our solutions. Together with our Product Managers, who regularly initiate new features and product developments, Software Engineers have made Optel Vision the most innovative company on the market.

Validation Specialist

With over 25 years in partnership with pharmaceutical customers, we understand the importance of documentation. Our experienced Validation Specialists and Technical Writers ensure that the operation manual is adapted to your specific solution. This is provided with the complete installation and operation of the qualification package, including IQ and OQ, as part of the validation documentation.

Quality Control

Generic and specific Test Plans are used by the Quality Control Department to test the entire solution. The Quality Control Technician will perform a pre-validation of the system prior to shipping, ensuring the integration process is smooth and completed in a timely manner.


Located all over the world, our team of Field Technicians travel to your plant to install, test and validate your new Optel Vision equipment. For complex integration, our Field Technicians are assisted on-site by the Project Manager to ensure the synchronization of the complete integration and start-up. The Optel Vision Field Technicians are fully trained at the Optel Vision Education Center, which ensures that they utilize the best training practices in the industry.


We understand the importance of a short response time and good direct support on a line that is running and generating revenues. With our adjustable Service Plans, you get the best ROI. Our plans guarantee access to our Service Managers 24/7 to support and assist you. Only one phone call to make, no other parties are involved. All issues are answered promptly and we will involve all necessary experts to resolve the issue. The SAP-B1 service module is used to monitor all of the open issues and ensure that all support is given in a timely manner.

Education Center

The Optel Vision Education Center strives for continuous customer and employee improvements. For each project delivered, we provide on-site training and documentation which allows you to operate our system with confidence. Optel Vision's training program is rigorously guided through our quality process so every deployed solution is covered. All employees are trained and certified ensuring the best quality.